SMS Messaging Services

The Challenge:

• SMS Messaging services to be aligned and integrated using one network service providing full utalisation of out bound SMS Marketing and payment campaigns
• Ease of service levels required to work in-line with the IT team
• Full audit of current supplier estate understanding the exact message usage numbers and set up required moving forward
• Work closely with the IT Team integrating supplier requirements for ease of speed regarding future marketing campaigns

What we did:

• Merged 4 current suppliers into 1 decreasing business expenditure
• RFQ/RFP process undertaken on behalf of the client
• Improved services creating a transparent billing system showing all associated expenditure
• Worked with the  client ensuring new services could meet requirements and improve over current  services
• Improved upon current marketing report feedback showing exact marketing data feedback results

The Benefits:

• Results of change -  40% saving per annum
• RFQ / RFP exercise successful securing maximum savings
• Supplier change with incurring no business disruption
• All marketing campaigns now can be fully audited showing full usage reports from one data source
• Pricing structure in – line with business levels and can be re-negotiated within the terms of contract