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Tim Hawkin



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The Challenge:

  • Huge cost wastage within business print usage and hardware
  • Client had a fragmented print infrastructure with no reporting structure in place
  • There were numerous print suppliers servicing one account
  • Maintenance not monitored by departmental levels and no consistency of hardware .

What we did:

  • Performed a full audit showing usage volumes - drilled down to departmental levels
  • Introduced an initial trail monitoring  print activity along-side printing hardware reliability
  • Changed to one universal supplier who advised regarding new GDPR compliance regulatory guidelines, unifying the print fleet whilst aligning current services
  • Changed to one specific hardware supplier -  rolled out through the group offering accurate customer service levels with monthly maintenance procedures.
  • Introduced quarterly departmental reviews including departmental volume reports maximising future cost savings and business efficiencies .

The Benefits:

  • Instant 18% saving within 3 months , moving to a forecasted saving levels of  43%  within 12 months
  • Further savings in-line with the signed 3 year agreement
  • New hardware  offered more efficiency and less breakdown of devices